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Code of Conduct

Members of BC Care Providers Association (BCCPA) & EngAge BC voluntarily agree to abide by an enhanced Code of Conduct which form part of the Association’s bylaws.

BCCPA Member Code of Conduct

The following Code of Conduct outlines how a member of the Society will govern their conduct.

Service provider members shall:

  • Comply with all bylaws of the Association and conduct all activities with honesty, integrity, respect, fairness and good faith in a manner which will reflect well upon the sector
  • Strive to provide exemplary services to the residents or clients for whom they are responsible in a manner which is hospitable, courteous, enables personal choice, and is responsive to resident or client feedback
  • Promote competence in housing and service delivery management through ongoing education
  • Comply with all acts, regulations and standards relevant to the sector in which care services or housing is provided
  • Hold that professional relationships are not to be exploited for personal advantage
  • Refrain from any conduct that undermines the role of the Association and the credibility of the sector or any of its members

Members responsible for providing care shall:

  • Provide care with regard to the total physical, mental, spiritual and cultural needs of those residents or clients
  • Endeavour to employ staff with empathy and compassion for older adults, so that every person receiving care has a satisfactory experience
  • Treat persons receiving care and their family members or companions with dignity

Commercial members shall:

  • Refrain from using the Association’s credentials or affiliation to promote or endorse external commercial products or services